Return & Exchange Policy

Due to the nature of our original artwork, we are unable to accept returns on any custom pieces created by Kirstie or Shelly. However, if an item arrives damaged or broken during shipment, please reach out to us right away; we are committed to making it right.

If you have any questions or concerns about a purchase, don’t hesitate to contact us! We’re happy to help and want you to feel confident in your order.

How long until my order ships?

We try to ship orders out as quickly as possible. Most orders ship within 5-7 business days. We ship using USPS and UPS and will send you a tracking number once your package ships. Packages usually arrive to their destination within 2-8 days after shipping. If you prefer a specific carrier for shipment please contact us within 24 hours of placing your order.

Do you ship internationally?

We do! But please contact us for international shipping pricing before placing your order. :) We are not responsible for receiving countries import taxes and fees.

Do you sell wholesale?

We currently do not sell our fish wholesale but if you are interested in a potential consignment arrangement we would love to chat! Our prints and cards are available for wholesale orders. Please send us and email and let us know what products you are interested in ordering.

Can I hang my fish outside?

We don’t recommend hanging the fish outdoors but here are a few tips if you choose to do so.

• Hanging your fish under a covered porch will help protect it from the elements and make it last longer.

• Before hanging your fish outside, spray it with a high quality UV resistant clear coat. We recommend this one.

• Once a year, take your fish down and clean it with a damp cloth. Re-apply the clear coat spray at least once a year.

• Bring your fish inside during the winter months.

Shelly’s fish are all one-of-a-kind creations. Each fish is carved from wood, sanded, primed and painted. While these creations are very durable, sun, rain and snow can damage your fish over time. We’ve had many customers successfully keep their fish outdoors for years but we cannot guarantee how long your fish will hold up if it is left out in the elements.